Repair parts Microsoft Surface Pro 5 1796

The Ultimate Guide to Spare Parts and Repairs for the Microsoft Surface Pro 5 (1796): Give Your Device a New Lease of Life with iLevante.com 🚀

The Microsoft Surface Pro 5, launched in 2017, wasn't just another tablet; it was the consolidation of a vision: a device that blurred the lines between the portability of a tablet and the power of a laptop. To this day, it remains an incredibly capable tool for professionals, students, and creatives. If you're reading this, you likely cherish your Surface Pro 5 and would rather give it a second life than relegate it to a drawer. At iLevante.com, we share that philosophy. We not only provide you with the highest quality spare parts but also the knowledge to tackle the repair with confidence. 😉

It's important to know that official firmware and driver support from Microsoft for this model ended on the 15th of January 2024. This might seem like bad news, but it actually underscores the importance of the community and suppliers like us. Now that official solutions are a thing of the past, guides like this become an essential resource. We are here to be your new technical support, ensuring your Surface Pro 5 remains as relevant and functional as the day you bought it.

Know Your Enemy: Identification and Technical Specifications of the Microsoft Surface Pro 5 (Model 1796) 🕵️‍♂️

Before you rush to buy any spare part, the first and most crucial step is to correctly identify your device. A mistake here can lead to buying an incompatible part.

Are you sure you have a Surface Pro 5?

The easiest way to confirm your model is by looking at the number engraved under the kickstand. Fully extend it and look for a series of small numbers. You should find the model number 1796. This corresponds to the standard Wi-Fi version. Be careful not to confuse it with the 1807 model, which is the version with 4G/LTE connectivity. Although they are very similar, there could be subtle differences in the chassis, such as the presence of a Nano SIM card tray, which could affect the compatibility of certain parts.

Detailed Technical Specifications (Model 1796)

Remembering the specs of your Surface Pro 5 isn't just an exercise in nostalgia; it's the basis for arguing why repairing it is a smart investment. This hardware is still extraordinarily competent for most of today's productivity and multimedia tasks.

• Display: A spectacular 12.3-inch PixelSense™ Display with a resolution of 2736 × 1824 pixels (267 PPI). Its 3:2 aspect ratio is ideal for productivity, and it features 10-point multi-touch capability.
• Processor: It could be configured with 7th generation Intel® Core™ processors (codename Kaby Lake), including the m3, i5-7300U, or i7 variants.
• Graphics: Graphics power was provided by Intel's integrated GPU: HD Graphics 615 (for the m3), HD Graphics 620 (for the i5), or the more powerful Iris™ Plus Graphics 640 (for the i7).
• RAM: Options of 4 GB, 8 GB, or 16 GB, more than enough for smooth multitasking today.
• Storage: Fast solid-state drives (SSD) with options of 128 GB, 256 GB, 512 GB, or even 1 TB.
• Ports and Connectivity: Equipped with a full-size USB 3.0 port, the versatile Surface Connect charging port, a Mini DisplayPort for external monitors, a 3.5mm headphone jack, and a microSDXC card reader to easily expand storage.
• Dimensions and Weight: Measuring 292 mm x 201 mm x 8.5 mm and starting at a weight of 768 grams, it remains a benchmark in portability.

The cost of replacing a screen or a battery is a fraction of the price of a new device with equivalent specifications. Therefore, repairing your Surface Pro 5 is not just a matter of necessity; it's an economically and sustainably smart decision. 🌍💡

The PixelSense Display: The Visual Soul of Your Surface and Its Achilles' Heel 🖼️

The screen is, without a doubt, the jewel in the crown of the Surface Pro 5. But, by its nature, it's also one of the components most exposed to damage.

Common Symptoms of a Faulty Screen

Identifying the problem is the first step to finding the right solution. The most common faults include:

• Physical Damage: The most obvious. Cracks, breaks, or chips in the glass. 💥
• Digitiser (Touch) Failure: The screen doesn't respond to touch in some areas or at all. Sometimes, it might register "ghost touches" without anyone touching it. 👻
• LCD Failure: This manifests as black spots, vertical or horizontal coloured lines, constant flickering, or a screen that stays white, grey, or completely black, even though the device is on.

A Technical Look: Which Replacement Screen to Choose?

The original screen of the Surface Pro 5 is a "PixelSense Display," which in technical terms is a very high-quality LCD panel with IPS technology, responsible for its excellent colours and viewing angles. However, in the replacement parts market, you'll find different technologies, and it's vital to understand their differences to make the right choice.

• TFT (Thin-Film Transistor): This is the most basic form of LCD screen. They are the cheapest, but their image quality is lower, with less vivid colours, lower contrast, and more limited viewing angles. It's a low-cost option, but you'll notice the difference from the original.
• INCELL: This is an evolution of LCD technology. The main difference is that the touch layer (digitiser) is integrated directly into the pixel layer, rather than being a separate sheet. This results in a thinner screen, with better touch response and slightly more vivid colours than a standard TFT. It's a very balanced option in terms of quality and price.
• OLED/AMOLED: This technology is fundamentally different. Each pixel generates its own light, allowing them to turn off completely to display pure blacks, resulting in "infinite" contrast and extremely vibrant colours. Although some sellers offer "OLED" screens for the Surface Pro 5, it's crucial to know that the device was not originally designed for this technology. A replacement OLED screen can offer a spectacular image, but it may also have a different brightness or colour calibration than the original. They are generally the most expensive option.

To help you choose, here is a comparison table:

Basic Screen Replacement Guide (Level: Very Difficult) 🛠️

Let's be honest: replacing the screen on a Surface Pro 5 is one of the most complex repairs in the world of electronic devices. The main culprit is the incredibly strong adhesive Microsoft uses to seal the panel to the chassis.

1. Heating: It is essential to use a low-temperature heat gun or a thermal bag like an iOpener to evenly heat the edges of the screen and soften the adhesive.
2. Cutting and Prying: Using a suction cup to create a small gap, insert thin plastic picks to cut through the adhesive around the perimeter. This process requires infinite patience and extreme care. A wrong move or too much force can crack the glass or damage the LCD panel.
3. Disconnecting: Once lifted, the two fragile flex cables connecting it to the motherboard must be disconnected with great care.

A crucial consideration that many discover too late is that to access the battery, you must first remove the screen. Given the extremely high risk of breaking the screen during this process (even for experienced technicians), a smart precaution is to plan ahead. If you're going to replace a degraded battery, consider buying a "repair kit" that includes both the new battery and a replacement screen. This way, if the screen breaks in the process, you already have the replacement on hand and save yourself a second wait and a potential additional shipping cost. Think ahead! 🤔

The Battery: The Energetic Heart of Your Surface Pro 5 and Its Complex Surgery 🔋

A healthy battery is vital for the portability and performance of your Surface. Over time, its degradation is inevitable, but fortunately, it is replaceable.

Is Your Battery Crying Out for a Replacement?

The symptoms of a dying battery go beyond just its lifespan. Pay attention to these signs:

• Reduced Battery Life: The clearest symptom. Your Surface barely lasts one or two hours unplugged.
• Sudden Shutdowns: The device suddenly turns off, even though the battery indicator shows remaining charge.
• No Charging or Intermittent Charging: When you plug in the charger, nothing happens, or the charging constantly stops and starts.
• Physical Swelling: ATTENTION! 🚨 If you notice the screen lifting at the edges or the chassis deforming, it's very likely the battery is swelling. This is a serious safety risk. You must stop using and charging the device immediately and proceed with its replacement.
• Extremely Slow Performance: This is the symptom that confuses many. If your Surface suddenly runs at an excruciatingly slow speed (for example, the processor gets stuck at 0.40 GHz), it's not a virus or a CPU failure. It's a self-protection mechanism. The degraded battery can no longer supply a stable voltage, and the system drastically reduces performance to prevent shutdowns. A battery replacement instantly solves this problem.

The Right Battery: Models and Specifications

For the Surface Pro 5 (1796), you need to look for the battery with the model number G3HTA038H. It is also sometimes identified by the code DYNM02. Its specifications are:

• Model: G3HTA038H / DYNM02
• Technology: Li-Ion (Lithium-Ion) or Li-Poly (Lithium-Polymer)
• Voltage: 7.57V
• Capacity (Wh): 45Wh
• Capacity (mAh): Approximately 5940mAh

The Mystery of 'Unbranded OEM' Batteries

You might see batteries described as "OEM" when searching for spare parts. OEM stands for Original Equipment Manufacturer. In the electronics industry, it's very common for major brands like Microsoft not to manufacture all their components. Instead, they contract specialised companies to produce them according to their exact design and quality standards.

An unbranded OEM battery is, in essence, a battery made by one of these companies, with the same quality and performance as the original, but sold directly on the replacement parts market without the "Microsoft" brand stamped on it. Since Microsoft does not sell replacement batteries directly to the public, these OEM batteries are the best option available. They offer the reliability and safety of the original part without the brand-associated markup, and they are the option we recommend and offer at iLevante.com.

Basic Battery Replacement Guide (Level: Extremely Difficult) ⚠️

As with the screen, this is a task for the brave or for professionals. The difficulty lies not in the battery itself, but in everything you have to do to get to it.

1. Screen Removal: As we've already mentioned, this is the mandatory first step and the riskiest. You must follow the procedure described above.
2. Disconnecting and Removing the Battery: Once the screen is removed, you'll see the battery, which takes up much of the interior. It's stuck to the chassis with an extremely strong adhesive. The best technique is to carefully apply isopropyl alcohol around the edges to let it seep in and dissolve the glue. Then, using wide, flat plastic tools, pry it up very slowly and carefully. Never use metal or sharp tools that could puncture the battery, as it could catch fire. 🔥
3. Installation and Calibration: Place the new battery, connect it, and reassemble the device. Before sealing the screen permanently, turn on the device to make sure everything works. Once assembled, it's vital to calibrate the new battery so the operating system reads its capacity correctly: charge it to 100% and leave it plugged in for 2 more hours. Then, use it normally until it completely runs out and turns off. Finally, charge it again to 100% without interruption.

The extreme difficulty of these repairs means that quality tools are not a luxury, but a necessity. Investing in a good repair kit from iLevante.com, which includes an iOpener, quality plastic picks, suction cups, and precision screwdrivers, is the best way to protect your investment and dramatically increase your chances of success. ✨

Catalogue of Essential Components and Their Repairs 🧰

Besides the screen and battery, other components can fail with use and time. Here are the most in-demand spare parts for your Surface Pro 5.

Hinge for Microsoft Surface Pro 5/6/7

A very common problem is that the iconic Kickstand loses its rigidity and can no longer hold the tablet at the desired angle. The fault lies with the wear and tear of the mechanical hinges.

• Relevant Information: These hinges are sold in pairs (left and right) and are available in Silver and Black to match your device's finish. A great advantage is that the Surface Pro 5 hinges are compatible with the Pro 6 and Pro 7 models, making it easier to find the correct replacement. The repair is of medium difficulty, as although it's not as complex as the screen, it does require opening the device.

Charging Port (Surface Connect) for Microsoft Surface Pro 5/6

If your Surface isn't charging, first rule out the charger by testing with another one if possible. If the problem persists, inspect the charging port on the tablet. Look for bent, sunken, or dirty pins.

• Relevant Information: The Surface Connect port replacement is available. However, there's a critical warning: its replacement is not a simple "plug and play". This part is soldered to the motherboard, so its replacement requires advanced micro-soldering skills and equipment. This is a repair that should be performed exclusively by a professional technician. Attempting it without the proper experience can irreversibly destroy the motherboard.

Back Cover and Kickstand Panel

It's important to differentiate. The "back cover" is the complete chassis of the device, and changing it involves a total transplant of all internal components. What most users are looking for when their stand is scratched or dented is the Kickstand panel.

• Relevant Information: This metal panel can be replaced independently. It is mainly available in the device's original colour, Silver. Its replacement is relatively simple once the hinges have been removed. If the damage is purely cosmetic, a simpler and cheaper alternative is to use a high-quality protective case, which will cover the scratches and offer additional protection.

Other Relevant Spares

At iLevante.com you can also find other components that may need replacing:

• Cameras: Both the 5.0MP front and 8.0MP rear cameras. 📸
• Speakers: If the sound is distorted or cuts out. 🔊
• Flex Cables: The delicate connectors that link the screen, battery, and other peripherals to the motherboard.
• Wi-Fi/Bluetooth Antennas: If you have persistent connectivity issues that aren't solved by software. 📶
• Metal Shields: The internal covers that protect the motherboard and other components.

Advanced Diagnostics: When Software Disguises Itself as Broken Hardware 💻

From our perspective as technicians, we see many users spend money on spare parts they didn't need. Before opening your Surface, it's absolutely crucial to rule out a software cause for the problem.

• Case 1: The Screen Flickers: This is one of the most reported issues. Before declaring the screen dead, try this:
  1. Update Windows and drivers: Go to Windows Update and make sure you have all the updates. Then, download and install the latest driver and firmware package for the Surface Pro 5 from the Microsoft support website.
  2. Enter the UEFI/BIOS: Turn off the Surface. Press and hold the volume-up button, then press and release the power button. Keep holding the volume button until you see the Surface logo. If the flickering disappears on this screen (which is outside of Windows), the problem is 100% software-related (probably the Intel graphics driver). If the flickering persists here, then it is a hardware fault with the screen.
  3. Control the temperature: Overheating can cause flickering. Make sure the ventilation grilles are not blocked.
• Case 2: The Device Won't Turn On or Freezes: Before blaming the battery or the motherboard:
  1. Two-Button Forced Restart: This is the "holy grail" for Surface devices. Press and hold the power button for 30 seconds. Then, press and hold both the volume-up button and the power button simultaneously for at least 15 seconds. The screen may flash, but keep holding the buttons. Release them and wait 10 seconds before trying to turn it on again. This process resets the firmware and solves many startup problems.
  2. Run the Surface Diagnostic Toolkit: This is an official Microsoft tool that checks the status of the hardware and software and can automatically fix common problems.
• Case 3: Boot Error After an Update: A very common scenario, especially now that support has ended. If your Surface gets stuck in a reboot loop or shows an error screen after an update:
  1. Create a USB Recovery Drive: On another PC, download the official recovery image for your Surface Pro 5 from the Microsoft website. Create a bootable USB drive with it.
  2. Boot from the USB: Insert the USB into the Surface. Turn it off. Press and hold the volume-down button, then press and release the power button. Keep holding the volume-down button until it boots from the USB.
  3. Use the Recovery Environment (WinRE): From here, you'll have options to "Troubleshoot," where you can "Uninstall updates" (the latest quality or feature update), "System Restore" to a previous point, or as a last resort, "Reset this PC" to reinstall Windows.

Offering you this diagnostic guide before selling you a part is our way of building trust. We want you to buy what you really need. If the problem persists after following these steps, then yes, you can be sure you need a spare part, and you'll know that at iLevante.com, we've advised you honestly. 👍

Empower Yourself, Repair, and Extend the Life of Your Surface Pro 5 💪

The Microsoft Surface Pro 5 is still an exceptional device that deserves to be looked after. Repairing it is a viable, rewarding, and economical option that allows you to extend the life of a tool you've already invested in and are familiar with.

We've seen that an accurate diagnosis is key; many problems that seem to be hardware-related originate in the software. We've also learned that while some repairs, like changing the Kickstand panel, are accessible, others, like replacing the screen or battery, are extremely delicate and require patience, precision, and, above all, the right tools.

Don't let a faulty component force you to abandon your faithful companion. With the high-quality spare parts, precise tools, and expert information we offer at iLevante.com, you have the power to take control, perform the repair, and enjoy your Surface Pro 5 for many more years to come. 🎉